IT Support Specialist Job at Vantage Point Recruiting, Augusta, ME

U2tCak5Pdm50SUU0a0RFVXlNTEVkN0hjVHc9PQ==
  • Vantage Point Recruiting
  • Augusta, ME

Job Description

Work Location: Hybrid. Onsite (Augusta, Maine) twice a month (every other Wednesday). Work schedule is Sundays through Thursdays from 11:30pm to 8:00am.

Job Description:

50%: Customer service skills to include phone support and ticket support.

40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function

10%: Analyze operations and arrange components into logical sequences.

  • Ability to remote into systems to assist in call resolution.
  • Monitors state network and state applications for completion and errors. Reports errors according to SOP’s.
  • Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
  • Enters all calls into an internet-based tracking system, Assyst.
  • Discriminates between critical and non-critical jobs and contacts programmers as necessary.
  • Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
  • Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
  • Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.

Top 3 Skills:

  • Desktop Support
  • Help Desk Support
  • Customer Support

Required Skills:

  • Ability to follow written and oral instructions
  • Ability to lift 35 lbs.

Operating Systems:

  • Windows 10, Intermediate
  • Microsoft Office 365, Beginner

Hardware:

  • PC/Laptop, Intermediate

Preferred Skills:

  • Operating System
  • Mainframe (application), Beginner

Job Tags

Work at office, Remote work, Sunday,

Similar Jobs

Elevance Health

Clinical Fraud Investigator II - Registered Nurse and CPC - Carelon Payment Integrity SIU Job at Elevance Health

**Clinical Fraud Investigator II - Registered Nurse and CPC - Calrelon Payment Integrity SIU****Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity... 

BOEING

F-15QA Flightline (APG) Expediter - Qatar Job at BOEING

 ...maintenance actions. Follow established CANN procedures and ensure all CANNs are accurately documented in the aircraft forms. Ensures parts are ordered with appropriate priorities and ensures prompt/timely turn-in of DIFM (parts Due In from Maintenance). Maximizes time... 

Trevor's Place

Clinical Supervisor (BCBA) Job at Trevor's Place

 ...The BCBA is a licensed and certified behavioral health professional responsible for the oversight, development, implementation, and evaluation of ABA-based treatment plans. The BCBA leads interdisciplinary collaboration, supervises clinical staff, and ensures ethical... 

GD Mission Systems

Advanced Mechanical Engineer Job at GD Mission Systems

 ...Responsibilities for this Position Advanced Mechanical Engineer ID: 2025-67339 USA-VA-Marion Required Clearance: Secret, obtainable...  ...is what we do. At General Dynamics Mission Systems, youll be part of the team that helps heroes make a true impact. The work we do... 

Greenlife Healthcare Staffing

Podiatrist Job at Greenlife Healthcare Staffing

 ...Job #2808 Podiatrist Bronx, NY Location: Bronx, NY Employment Type: Full-time or Part-time Salary: $100,000 $150,000 per year Overview: Greenlife Healthcare Staffing is seeking a Podiatrist to join a multi-specialty practice in Bronx...