Job Description

This position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our company's success by providing customers with prompt service, quality beverages & products, and maintaining a clean and comfortable store environment. All team members are expected to model and act in accordance with Ralph Lauren Corporation policies.

Essential Duties & Responsibilities

• Greets customers and takes orders; processes cash and credit card transactions.
• Prepares and serves hot and cold beverages according to brand specifications and the customers’ requests.
• Serving prepared foods & pastries.
• Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency.
• Ability to multitask and remain calm during periods of high volume to keep store operating to standard and to set a positive example for the team.
• Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized
• Keeps equipment operating by following operating instructions.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Communicates effectively with store manager regarding store, employee and customer needs.
• Communicate customer feedback to managers and recommend new menu items
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Maintain regular and consistent attendance and punctuality
• Other duties and tasks as assigned by manager.

Experience, Skills & Knowledge

• Must have 1+years Previous experience as a barista or in a related position.
• General coffee knowledge and a comprehensive understanding of the entire process from farm to cup.
• Experience using a manual espresso machine and ability to calibrate the espresso machine and coffee grinder.
• Ability to pour latte art.
• Must have NYC Food Handler’s Certification.
• Demonstrates excellent customer service and interpersonal skills, both written and verbal.
• Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays.
• Basic Math skills.
• Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
• Passionate about Coffee
• A passion for hospitality and guest service
• An outgoing and energetic disposition
• A polished and stylish presence
• Strong verbal and written communication skills
• Proficiency with various POS's is Preferred

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